Placing An Order & Payment
Customers are required to pay a minimum deposit of £200 when placing an order. The outstanding balance (if applicable) must be cleared before printing proceeds. Customers will incur a £10 charge for all bounced cheque payments. If customers wish to cancel an order and the first artwork proof has not been started, Just Menus Ltd will deduct an administration charge of £20 - £40 from the deposit. If at the time of cancelling an order, the first artwork proof has already been completed, at least £100 will be deducted from the deposit to cover the administration and setting fees, the remainder will be returned to the customer. Once customers approve the artwork, the order cannot be cancelled and no refunds will be given.
Once Just Menus Ltd has received a deposit and information from customers, we will call customers to discuss the details and create a jobsheet for their order. Customers must confirm their artwork for printing within 6 months starting from this date. Please be reminded that customers must actively contact us regarding their order. Just Menus Ltd will not be responsible to follow up on any orders. Any orders exceeding this 6 month period will be classified as a cancelled order and a minimum payment of £100 will be deducted from the deposit to cover the administration and setting fees.
Proofs of all artwork will be submitted for customer’s approval and it is the customer’s responsibility to check all contents of the artwork, Just Menus Ltd shall incur no liability for any errors. Once the customer has received their first artwork proof, they will have 2 remaining opportunities to make alterations to their artwork; these 2 opportunities do not include major alterations (changing the size of the artwork, requesting a re-layout, amending more than 50% of the details or prices of the menu). If the first artwork proof has already been completed and customers wish to make any of the above major alterations, customers will be liable to pay a minimum additional charge of £50. Additional charges of at least £20 per proof shall be incurred for any additional proofs that are required as a result of changes requested by the customer.
Just Menus Ltd cannot give guarantee of the paper quality used of what was printed in the past or a sample that was sent to customers as we buy from different sources of paper mills and merchants.
The customer shall be responsible for obtaining all necessary authorities and consents to reproduce artwork, pictures, photographs, logos and text. Customers are not permitted to upload any material printed by Just Menus Ltd online without written consent. Just Menus Ltd is not liable to any claim and dispute between the customer and the prosecutor as a result of intellectual property infringement.
Please note that artwork proofs are printed on printer paper using a laser printer and that there will be a slight variation from the actual printed goods. All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but because of the nature of our printing processes, Just Menus Ltd shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, computer screen, proof or original (whether printed by Just Menus Ltd or third party) or any other materials supplied by the customer and the printed article subject of the customer’s order.
Just Menus Ltd does not accept confirmation of artwork over the phone. All artworks must be signed and returned by post or email to confirm that the artwork is approved for printing to proceed. Once customers approve the artwork, no alterations can be made to the artwork or to the order (including: quantity, delivery address, free gifts, laminations, enlarged menu etc).
Just Menus Ltd will endeavour to meet deadlines, however completion and delivery dates cannot be guaranteed. Printing takes approximately 10 working days from the date the outstanding balance and confirmation for the approval of the artwork is received, this may be longer during busy periods and Bank Holidays.
Customers must notify Just Menus Ltd of any goods damaged in transit (please provide photographic evidence), unmatched quantities of printed goods or free gift items (such as menu laminations, plastic menu holder) or additional enlarged menu placed with the order within 3 days of receiving the goods. Delayed claims will not be dealt with.
Delivery is free to most UK Mainland addresses. Charges apply to Guernsey, Jersey, Isle of Man, Isle of Wight, Shetland, Northern Ireland, Republic of Ireland and certain postcode areas (please contact us for more details). When placing an order, customers must notify Just Menus Ltd of any parking or entering restrictions at the requested delivery address in order to arrange the best suitable method of delivery. If any special arrangements need to be made with the courier regarding specific dates or times etc. for delivery, additional charges will be passed on to the customer.
Once the goods are ready to be dispatched, Just Menus Ltd will notify customers via phone and confirm a date and time for delivery. Customers should ensure that they are available to receive the goods on the delivery date. If customers fail to sign for their goods on the delivery date and a re-delivery is required, customers are required to pay a re-delivery fee before their goods will be dispatched again. Just Menus Ltd will not be liable for any delay in delivery caused by events outside our reasonable control such as natural disasters, strike, industrial action etc.
Customers should ensure that they are available to receive the goods on the delivery date, please be aware of any calls made to your mobile number and landline as we may contact you regarding any updates of the delivery. Once the driver has arrived, they will only wait for a maximum of 15 minutes. If the customer fails to sign for the goods or for any reason refuses to sign for the goods within this 15 minute period, the driver will leave and the goods will be held until a minimum £30 re-delivery fee has been paid. Due to health and safety reasons, the driver will not enter any indoor premises, they will leave the goods at the entrance of the delivery address and the customer will have to move the goods indoor themselves.
Just Menus Ltd reserves the right to reduce or withdraw any free gifts or laminations without prior notice.
Once customers have placed an order, they are acknowledging and agreeing to the above terms and conditions.
Just Menus Ltd reserves the right to alter these terms and conditions at any time without prior notice.